Refund policy

💸 Returns and Refunds Policy

We hope you love your TUSÉ, but if you don't, we accept returns within 14 days of receiving your order.

Conditions

• The item must be unused, clean, and in its original packaging.

• Returns of products with signs of use or damage will not be accepted.

To initiate a return, send us an email at tuse.store@gmail.com indicating your order number and the reason for the return.

Once the product has been received and approved, we will issue a refund to the same payment method used for the purchase.

Important

• Return shipping costs are not covered, unless the item is defective or incorrect.

• Refunds may take 5-10 business days to appear, depending on your bank.

Uncollected orders and returns

• If an order is automatically returned because the end customer has not collected it, a refund will be issued once the order is returned to us

• The refund will cover only the amount paid for the items. Any delivery charges paid will not be refunded. If the return of the parcel incurs any additional costs, we reserve the right to deduct this amount from the refund.

If you have received a damaged or incorrect item, please contact us immediately—we will send you a replacement or a full refund.